LEVA-EU member and Dutch e-bike brand VanMoof sets a new standard for customer service and will expand its physical presence from 8 to 50 cities.

Amsterdam, March 17, 2021 – Yesterday evening, Founder and CEO of VanMoof, Taco Carlier announced the expansion of the brand’s service footprint at SXSW 2021. VanMoof shared plans to expand its physical presence from 8 to 50 cities as part of its core global strategy. Following its recent hypergrowth set in motion by the global bike boom, best-in-class service is the next step in VanMoof’s mission to get the next billion on bikes and reinvent the way people move.

Redefining Service

The global rollout will see VanMoof open a network of state-of-the-art Service Hubs and certified partner workshops over the next six months. This, combined with more intuitive app support and remote diagnostic solutions, is VanMoof’s response to what its riders want and need. VanMoof is making service its number one priority with a revamped ecosystem built entirely around its riders.

It comes at a crucial time for VanMoof, with e-bike sales more than tripling in the last 12 months. To date, VanMoof has over 150,000 riders globally. That’s a fivefold increase in riders since 2019, a growth that calls for smarter measures – both online and offline – to achieve truly next-level service. VanMoof’s goal is to offer on-demand and on-the-spot service at all times to all riders, no matter where they are.

From 8 to 50 cities

VanMoof will expand its physical presence from 8 to 50 cities over the course of the next six months. To provide the convenient and best-in-class service outside of Brand Store cities, the global service expansion involves opening 14 state-of-the-art Service Hubs across Europe, the US, and Japan. Each will offer test rides, check-ups, and repairs of all kinds. VanMoof will also be partnering with over 60 certified partner workshops, each hand-picked and trained to provide the highest standard of service for the S3 & X3 bikes. “The goal is to provide the best possible experience to our riders, no matter where they’re located,” explains co-founder Taco Carlier

Ride the future together

With a powerful motor, automatic electronic gear shifting, and integrated anti-theft technology, the VanMoof S3 & X3 are custom-tuned for the ultimate riding experience. Its range of e-bikes is the most innovative and powerful VanMoof has ever made.