LEVA-EU Member Stromer has discovered that certain ST1, ST3 and ST5 model S-Pedelecs exhibit a manufacturing defect. Comprehensive quality and stress tests by an external testing institute show that in some cases cracks can form in the area of the weld seam due to external forces, which can potentially lead to breakage of the rigid fork after use. As a result, there is a risk of possible injuries.
Affected are certain Stromer models ST1, ST3 and ST5, sold in the EU and Switzerland.
Affected customers have been informed by Stromer directly by e-mail and by letter. They can have a free fork exchange carried out immediately via an authorized STROMER dealer of their choice.
myStromer AG would like to apologize expressly and sincerely for the inconvenience and thank the affected Stromer owners for their understanding.