London: Source

Bristol: Source

About the job

👋🏻 Hello, we’re Laka

You might not have heard of us yet – that’s OK, you’ve found us now – come and find out more about our journey…

Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong – a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.

Our model: Laka makes sure everything runs smoothly for The Collective – from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.

Take a closer look at exactly what this means and how it works here.

What have we been up to since then…?

In a nutshell, we’ve been very busy! Here are a few of the massive achievements we’ve had:

🚀 Raised an awesome Series A investment round of over $20m

🚀 Grown the team to over 60 Lakanauts, based across the UK, NL & France, enabling a choice-based, remote-first way of working

🚀 Launched Laka in lot of new European countries, essentially helping more people in more places!

🚀 Captured the UK and NL enthusiast cyclist market and expanded into commercial business partnering

🚀 Been awarded ‘Best Cycle Insurance Provider’ (for the past 6 years in a row – go us! 🥳)

🚀 Opened 3 shiny new offices in London, Bristol & Amsterdam to provide spaces for people to collaborate as they like

🚀 We’ve also achieved great reviews on Google Reviews and Glassdoor – go check us out!

Help us continue to change an outdated industry…

We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.

🤘🏼 The role

Subrogation at Laka

Laka exists to be there for people when shit happens… the Subrogation Specialist role sits within our ‘ancillary services’ team, supporting our customers when there is a 3rd party involved in their claim.

The role will focus on recovering costs from 3rd parties such as car insurers, airlines and other liable insurance carriers, with the overall aim to ensure our customers receive the compensation they deserve.

You’ll be working as part of a small team of 3, with close working relationship of our wider CX team of 8.

What you’ll be getting up to:

• Screening & validating claims by reviewing all relevant information and documentation to establish liability
• Managing the end-to-end process of subrogation claims, including obtaining damage assessment quotes from customers and preparing comprehensive subrogation files
• Being proactive to chase claims with 3rd parties when communication attempts are unsuccessful
• Identify and address issues that may hinder the subrogation process, such as missing information or challenges in obtaining damage assessment quotes
• Weekly reporting to the Managing Director, offering comprehensive insights into the status of subrogation potential claims, validated claims, chasers, follow-up calls, recovered claims, and abandoned claims
  

Requirements

👉🏻 This role will be a great fit if you:

• Have previous experience of working with third party insurers / recovery services
• Have a super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike
• Have a decent understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech), so you can best support all types of customers with whatever query is thrown your way
• Get loads of satisfaction from helping people going through a rough patch (hurting yourself or your bike isn’t fun, you know) – you’ll understand what it means to go the extra mile and make a member’s day
• Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!
• Are a fast learner and can get up to speed with common tools – we use a number of systems at Laka, but don’t worry, we’ll give you all the training you need
• Are comfortable chatting with our members, with excellent written communication in English
  

Before you apply, please make sure that you currently have the right to work in the UK (we’re really sorry, but we’re not able to provide visa sponsorship for this role).

Benefits

🌟 Our perks

What can you expect from working at Laka?

The salary for this role is £28,500 per annum

🏠 Remote-first way of working – you choose whether you work from home or our beautiful offices in London & Bristol (we have no minimum expectation of how many days you come in, although we’d love to see your friendly face!)

📈 Share options – we want you to be rewarded for Laka’s success – everyone in the business is granted share options when they join

💰 Company bonus scheme – if the company hits its targets, you’ll get a cash bonus annually

🌴 Annual leave – 25 days holiday (plus bank holidays), plus an additional 3 days at Christmas, with the option to roll over up to 5 days per year

💶 Pension scheme – Laka pays 3% of your base salary into your pension to help you save for the future

💊 Private medical insurance – we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost)

🖥 Home set-up allowance – in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we’ll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be

🍽 Weekly lunch on us – £15 every Wednesday to enjoy lunch on Laka – pop out locally with people in the office, or order-in at home, the choice is yours

💃 Company-wide events – we love getting everyone together as much as possible – expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun!

🎳 Monthly socials – as if quarterly company events weren’t enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!)

👚 Laka swag – we’ll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family

🚴 Laka credit – for all you cyclists, we’ll give you £10 credit per month towards insuring your bike(s) with us – plus give you access to a bunch of cycling industry discounts

🧠 Mental health support – unlimited support via Spill, including one-to-one therapy sessions

🌈 Belonging at Laka

We’re committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging – our customer collective is broad and inclusive, and we’d like our own people to be too. We’re fast becoming a global community of people and we believe each person’s unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. We’d love you to bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or anything else that makes you, you. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing support@laka.co.uk.