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About the job

Are you our Senior IT support with the right skill-set to improve our IT support operations? Do you want to take the lead and have the right vision to bring our current IT support operations processes to the next level, but hands-on and side by side with other team members? Then this might be the best fit for you!

Full-time · Amsterdam

Tasks

You make sure everyone within QWIC has a seamless and automated IT-support. You make sure the support team is structured and is making the right steps to improve.

• Team – Be the senior and take the lead in a small IT support team consisting of IT support and cloud engineering;
• Coach and support team members;
• IT Support – Deliver 2nd line IT support to our employees working form the offices, home or abroad;
• IT support function – Define, review and optimize IT support operations processes – for example laptop imaging, onboarding and off boarding processes, monitor user accounts for business applications;
• OKR’s – Responsible for IT related OKR’s. Define your team objectives and key results. Make them actionable and relevant;
• Self-service – Transform IT support to a self-service function;
• GDPR – Acting privacy officer, accountable for the GDPR implementation – for example: Responsible for the data register, follow up GDPR related requests like RTBF, implement and execute cleanup and anonymization of data;
• Cloud infra – responsible for our cloud environments running on AWS and Azure;
• Financial: budget, cost and forecast;
• Security: our cloud environments are secure and well managed;
• Vendor management. Responsible for IT support operations related software and hardware vendors.

Who are you?

You currently have a senior position in a IT support operations team and have the experience to improve our IT support operations processes. You are hands-on and willing to work side-by-side with the team.

Skills and experience:

• Experience in IT support operations between 3-5 years;
• Self starter, take ownership, not afraid to make changes the company benefits from;
• Good knowledge of Microsoft Azure and Office 365 suite;
• Solid knowledge of industry standard tooling and processes;
• Solid knowledge of IT equipment / hardware;
• Living in the Netherlands and fluent in Dutch;
• Ambition to lead a small team.

What do we offer?

You’ll have full ownership in your position as a Senior IT support with a nice growth opportunity in leading a team. You will work in a international oriented company with lots of responsibility in your job. Thanks to our designs and broad target audience you’re working with E-bikes that are state-of-the-art!

• A challenging position in a very fast-growing, young, internationally oriented company with great potential for further growth;
• A good salary and related conditions that are consistent with your training and experience;
• A company QWIC e-bike;
• Work from home budget.

Apply for the job

Do you want to join QWIC as our new Senior IT support? Then we’d love to hear about you! For questions you can reach out to Sil Bartlema (HR manager) via 0641290479.