Sales Operations Specialist, Laka – Amsterdam (NL)


About the job

👋🏻 Hello, we’re Laka

You might not have heard of us yet – that’s OK, you’ve found us now – come and find out more about our journey…

Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong – a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.

Our model: Laka makes sure everything runs smoothly for The Collective – from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.

Take a closer look at exactly what this means and how it works here.

What have we been up to since then…?

In a nutshell, we’ve been very busy! Here are a few of the massive achievements we’ve had:

🚀 Raised an awesome Series A investment round of over $13m

🚀 Grown the team to over 50 Lakanauts, based across the UK and NL, enabling a choice-based, remote-first way of working

🚀 Launched Laka in a total of 5 countries, essentially helping more people in more places!

🚀 Captured the UK and NL enthusiast cyclist market and expanded into commercial business partnering

🚀 Been awarded ‘Best Cycle Insurance Provider’ (for the past 5 years in a row – go us! 🥳)

🚀 Opened 3 shiny new offices in London, Bristol & Amsterdam to provide spaces for people to collaborate as they like

🚀 We’ve also achieved a 5* rating on Google Reviews and Glassdoor – go check us out!

Help us continue to change an outdated industry…

We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.

🤘🏼 The role

Sales at Laka

Our Sales team are at the forefront of Laka’s growth strategy over the coming years – as we continue our rapid expansion. The Sales team specialise in securing new, and growing existing, commercial partners – from large retail (B2B2C) businesses, through to local bike shops, and also support things like events and third-party partnerships.

As Laka continues to grow – adding more territories, products and services, we are dedicated to ensuring that our Sales team has the best possible set-up for success.

We are now looking to add a brand new role to support the team – a Sales Operations Specialist.

This role provides critical support to our Business Development Manager, Sales & Partnerships Managers and Account Managers, as well as our VP Sales. The main purpose of the role is to provide admin and operational support to the team, enabling them to focus their time on building and securing partnerships that create the maximum value for everyone involved.

What you’ll be getting up to:

  • Assisting the Sales team with administrative tasks and reporting, ensuring smooth running of the day-to-day activities of the team
  • Owning the onboarding process of new partners to provide the best possible experience
  • Owning recurring activities including monthly billing and reporting
  • Undertaking general account management admin tasks – including keeping partnership information up to date, internal system hygiene and providing adhoc support where necessary
  • Supporting the account management team to grow existing partnerships by building best practices, helping to develop partner strategies and managing internal partner information
  • Helping us create new and improve our current processes and ways of working – this role will have a huge amount of space to make an impact on how we do things

You’ll be successful by:

  • Providing key support to our Sales teams – enabling them to deliver in an efficient and effective way
  • Having excellent communication and collaboration – not just with our Sales team, but with other teams within Laka
  • Working closely with our Sales & BD teams – understanding what partnerships they have on the horizon and what support they need from you
  • Working closely with our Account Management team – building a good knowledge and understanding of our current partners – what their needs are, how Laka supports them, and the role you play in making those partnerships a success
  • Being super reliable and dependable – everyone will know that you are diligent and proactive, with excellent attention to detail
  • Multitasking and using your initiative to solve problems

👉🏻 This role will be a great fit if you:

  • Have a super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike
  • Have a decent understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech), so you can best support all types of customers with whatever query is thrown your way
  • Understand when it makes sense to go the extra mile and make a member’s day
  • Get loads of satisfaction from helping people going through a rough patch (losing your bike isn’t easy, you know) – you’ll understand what it means to go the extra mile and make a member’s day
  • Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!
  • Are comfortable chatting with our members, with excellent written communication in Dutch & English
  • Are a fast learner and can get up to speed with common tools – we use a number of systems at Laka, but don’t worry, we’ll give you all the training you need

Before you apply, please make sure that you currently have the right to work in the Netherlands (we’re really sorry, but we’re not able to provide visa sponsorship for this role).

🌟 Our perks

What can you expect from working at Laka?

🏠 Remote-first way of working – you choose whether you work from home or our beautiful office in Amsterdam (we have no minimum expectation of how many days you come in, although we’d love to see your friendly face!)

📈 Share options – we want you to be rewarded for Laka’s success – everyone in the business is granted share options when they join

💰 Bonus scheme – if the company hits its targets, you’ll get a cash bonus of 5% of your base salary annually

🌴 Annual leave – 25 days holiday (plus your local bank holidays), with the addition of 3 Christmas closure days. We’ll also give you the option to roll over up to 5 days per year

💶 Pension scheme – Laka pays 3% of your base salary into your pension to help you save for the future, without you having to contribute anything at all (unless you want to of course!)

🖥 Home set-up allowance – in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we’ll also give you a one-off budget of €220 to get anything else you want in order to make your homeworking environment a comfortable place to be

🍽 Weekly lunch on us – €15 every Wednesday to enjoy lunch on Laka – pop out locally with people in the office, or order-in at home, the choice is yours

💃 Company-wide events – we love getting everyone together as much as possible – expect regular events throughout the year, including trips over to the UK, for team building, bonding, and general good old-fashioned fun!

🎳 Monthly socials – as if quarterly company events weren’t enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!)

👚 Laka swag – we’ll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family

🚴 Laka credit – for all you cyclists, we’ll give you €10 credit per month towards insuring your bike(s) with us – plus give you access to a bunch of cycling industry discounts

🧠 Mental health support – unlimited support via Spill, including one-to-one therapy sessions

🌈 Belonging at Laka

We’re committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging – our customer collective is broad and inclusive, and we’d like our own people to be too. We’re fast becoming a global community of people and we believe each person’s unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. We’d love you to bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or anything else that makes you, you. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing

Campaign success

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Member profile

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