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About the job

Born from the desire to create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture.

We are a group of creators, adventurers, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweigh the sum of our parts. This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to merge passion and career to compete in a new emerging global industry.

ABOUT THE ROLE

SUPER73 is hiring a Manager EU Logistics and Fulfilment to work onsite at our Amsterdam HQ!

The Logistics and Fulfilment department focuses on the most cost effective and expeditious transport for our products from factory departure to inventory, to delivery for our customers on a global basis. They review orders for fraud, assist with customer delivery issues, and lead the chargeback dispute process.

The Manager EU Logistics and Fulfilment will own the product flow to/from Super73, our customers, and 3rd party warehousing partners. They will ensure trade and customs compliance, and reverse logistics.

Responsibilities:

• Oversee the logistics of both incoming and outgoing domestic and international shipments, 3rd party fulfilment services, small parcel carriers, warranty orders, ecommerce orders, and wholesale orders.
• Ensure correctness of shipping documentation for both incoming and outgoing international shipments.
• Build, sustain and strengthen customer loyalty through the accurate, timely and complete delivery of all outgoing customer orders, developing KPIs and metrics for order fulfilment partners.
• Review and respond to customs, carriers, and customer service inquiries; provide confirmation of delivery as needed to comply with credit card authorizations.
• Travel to meet with fulfilment partners and US counterparts on an as needed basis.
• Analyse and report on fulfilment financial goals and business metrics.
• Negotiate key contracts and manage third-party partnerships to minimize expense and receive world-class service (i.e., transportation, material handling, repair, and equipment maintenance).
• Develop and foster a culture of forward thinking and planning to stay ahead of current business growth.
• Design and implement processes for product returns, initial triage and required rework or disposition as necessary.
• Setup processes and standards to optimize import duties and taxes, as well as outbound freight and logistics costs.
• Develop and implement a long-term vision for future of Super73’s fulfilment organization by collaborating with key internal and external stakeholders

Qualifications:

• 3 – 5 years of progressive experience in fulfilment and logistics.
• College or university degree in Business, Supply Chain, or Logistics preferred or equivalent experience.
• Experience with consumer electronics or consumer goods using Lithium-ion batteries required.
• Experienced working with 3rd party fulfilment for B2C and B2B orders required.
• Outsourced supply chain and contract manufacturing experience preferred.
• Shopify platform and integration preferred.
• Professional English