IT Support, Dott – Amsterdam (NL)


About the job

Here at Dott, we believe in a future where our cities are free from cars and pollution. With our on-demand e-bikes and e-scooters, we want to help co-create liveable cities where space is given back to people. We dream of cities where it is easy to move from one place to another with less congestion and more socialisation. All work we do is to continue reaching for our mission, to free our cities with clean rides for everyone.

Though founded in Europe, our passionate, mission-driven people come from over 55 countries globally. With such representative employees working in over 9 countries, we can better meet our users’ diverse needs. We collaborate with each other, transportation providers, and city officials to ensure what we do today has a tangible impact on tomorrow. Moreover, each employee is equally invested and accountable for making each decision socially and environmentally sustainable.


The objective of this role is to organize IT management and ensure our employees get good support for their IT needs . We’re looking for an individual who is effective in organizing IT support and setting up secured tools in a fast paced environment.

We are seeking a service-oriented and self-motivated professional to join our People team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will collaborate with team members across all departments to assist them with their technical requirements.

In this role, you will help to compliment our teams to ensure that they are developing in a sustainable, safe, secure and intentional way. You’ll help to improve our existing asset management processes and introduce new processes as well. You’ll be expected to interact with a wide range of roles – including Product Managers, Software Engineers, Legal Counsel, and Operations teams. Through these interactions you will help to ensure compliance with existing policies.

In this role you’ll also be expected to help with external parties. This means that you’ll be helping our legal team answer questions about our platform and overall security, helping with critical security audits and acting as a liaison between Engineering and greater business interests.

This role is open to part time roles 32-40 hours per week.

What You’ll Do

  • Take inventory of hardware and software used by employees
  • Review the suppliers and make appropriate change
  • Define, maintain and improve the process for new hire and departure from an IT perspective.
  • Improve the process flow and categories of our ticketing system (Jira) for user demands or administration requests
  • Establish a secured configuration of laptops for new employees (hardening the OS, disk encryption, install anti-virus software etc…)
  • Periodic validation and enforcement of device policy on company owned hardware Install and configure software and computer systems.
  • Troubleshoot and resolve issues with software or hardware.
  • Walk colleagues through steps to help them resolve their technical problems.
  • Maintain procedures and reports that provide technical support to the entire organization.
  • Analyze records and logs to spot underlying trends and potential issues.
  • Support the implementation of new solutions or applications.
  • Establish accounts for new users and assist with password or login problems.

What You’ll Need

  • In order to assist employees you’ll need strong communication skills. You’re able to communicate clearly and articulately, both in spoken form and in writing.
  • Appropriate expectations for a scale-up company. We are a relatively young company so you feel capable of taking ownership without instruction, cutting through ambiguity and defining a path forward. You have a bias for action and understand the value in moving forward.
  • Workings knowledge and expertise with a variety of software, hardware, and applications.
  • Analytical skills to study problems and records and identify solutions.
  • Team-oriented attitude to help other colleagues and departments with technical problems.
  • Willingness to solve problems and see tickets through to completion.

What Is Our Employee Value Proposition (EVP)

We embrace change in our cities, our work, and ourselves. We empower each other to make a lasting impact. We spark meaningful connections by fostering a supportive community. We succeed by adapting the way we work. Unlock the Change

Check out our EVP Video here (

Benefits & Policies*:

🚀 Employee Stock/Equity plan

💰 A fair, mid-market salary package

🧑‍💻Weekly All-hands meetings

🧘 Mental health support with Open-up

🫂Employee Resource Groups

🪹Pension scheme

👶 Parental policies

🏡 Hybrid Work Policy

🌎 Short-term Remote Work Policy

🏞️ Sabbatical Policy

🪑 Work from home budget

(* benefits will vary based on the country and position)

Sustainability Statement

We continuously measure and improve our environmental and social impact. We’re not claiming we’ll save the world, but we’re relentlessly striving to do the right thing for people, cities, and the planet. We’re constantly putting the environment and our social impact at the heart of every business decision. For more information on our sustainability, check out our Sustainability Report & Manifesto ( .

Equity, Diversity, and Inclusion (ED&I) Statement

Dott is an equal-opportunity employer and aims to be intentional in our ED&I strategy. We operate throughout Europe in the hometowns of countless people, including our employees. To truly free OUR cities, we must have a workforce that not only understands the unique needs of our cities but also represents the diversity within them. To support all our employees to be their authentic selves, we have a zero-tolerance policy for discrimination and harassment in any regard.

Data Privacy

At Dott, we respect fundamental privacy rights. We process your personal data per the requirements of the General Data Protection Regulation (“GDPR”). Read our Applicant Privacy Statement for a clear explanation of how we process your personal data.

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