EU Customer Experience Specialist, Rad Power Bikes – Utrecht (NL)


About the job

Why We’re Rad (about us):

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.

Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 350,000+ customers, leading a global revolution in low carbon mobility.

We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.|

We are looking for bike enthusiasts who want to help other bike enthusiasts enjoy a lifelong outdoor experience with their Rad Power Bike. Help customers and potential customers learn which bike is best for them and how to optimize fun and the utility of each bike.

Check us out at .

Why You’re Rad (about you):

  • Minimum 1 year of experience in customer service via the phone, email, and social media
  • Experience in developing relationships with customers
  • Impeccable verbal and written communication skills, especially under pressure
  • Ability to multitask & skilled at online research
  • Ability to learn quickly in an ever changing environment
  • Professional communication with managers and team members
  • You are a fun person
  • You love working in a cultural diverse team with team members from all over the globe
  • You have a start-up mentality

Additional Requirements:

  • Minimum Higher Vocational Education (MBO4)
  • Proficiency in English and at least one additional European language
  • Proficiency with Microsoft Office, Google suite (Docs, Sheets, etc)

You get bonus points for:

  • Experience with electric bikes or vehicles
  • Knowledge of major social media platform (big plus if you’ve used them on a business level)
  • Proficiency in an additional European language (French, German)

Had you been with us last month, then you would have

  • Performed pre-sale customer support via email, phone, social, and in person including answering questions, detailing products, and above all, ensuring that all potential customers are left with a fantastic experience
  • Participated in local outreach events and related events with sales team as needed & learned the industry to understand the products we offer on a technical level
  • Assisted in the implementation and maintenance of customer service systems, shipping software
  • Collaborated with members of other teams to find answers and be a resource to teammates
  • Advocated for customers by identifying trends and suggesting improvements to processes, policies and products
  • Additional duties and overtime as required
  • Had a very good salary
  • Had a pension plan according the collective agreement of Motorvoertuigen en tweewielers

Sounding good? Read on to understand what matters most to us. At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are:

  • Responsible to our environment, community and team
  • Accountable, we take ownership, bias to action, seek and provide feedback
  • Diverse, inclusive of experiences, backgrounds and skills, we value every voice
  • Innovators, we challenge ourselves and the status quo, we are original
  • Customer driven, completely, we do the right thing for our riders
  • Approachable, kind, we collaborate and are always willing to help
  • Learners, we grow our skills, we are humble and seek to improve

Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or accommodation due to a disability, you may contact us at 800-939-0310 or

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