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About the job

Who Is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Job Summary

Primary relationship manager with one of Bird’s key customers, the Fleet Manager. Responsible for onboarding, building Bird knowledge, and developing a strong relationship with your Fleet Managers by acting as their business coach, helping the Fleet Manager maintain city regulatory compliance while driving top line revenue and bottom line profits to their business. This role is the internal advocate for the Fleet Manager, collecting FM feedback to ensure we’re building the right processes and products to enable FM success.

This position can be located in Sweden or Finland.

Responsibilities

• Onboarding: Onboard new partners, ensuring we are reducing the time from new partners being signed and earning revenue
• Training: Guide your partners through our training program ensuring they are aware of all of our best practices and learnings
• Relationship Management: Be the trusted consultant to fleet management partners providing best in class customer success and preventing churn
• Troubleshooting: Perform ad hoc troubleshooting, gather feedback and analyse data to solve problems
• Bird Partner Representative: Represent your Fleet Managers within Bird, ensuring we are building products and processes that will set your partners up for success
• Reporting: Provide weekly performance reporting and agreed action plans for your partners
• FM Communication: Use Salesforce and CRM systems to communicate and track actions and data for all Fleet Management partner

Requirements

• Bachelor’s degree
• 2-3 yrs in Account Management, Consulting, Operations or Customer Service
• 1+ year of account management / customer facing experience
• 1+ year of experience with complex processes environment / process improvement
• Experience with advanced excel / g-suite. SQL nice to have
• 1+ year working in an operational/ asset heavy business.
• Demonstrated ability to influence others and collaborate in cross functional partners and activities
• Excellent oral and written communication skills in both English and Swedish (Finnish is a plus)
• 10-20% domestic travel

Preferred Qualifications

• Experience with SalesForce

Culture at Bird

We’re an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.