Source: MaaS Alliance, A. De Mol

Citizens have shown their interest in mobility as a service (MaaS), or shared mobility, in an online study by the Belgian Federal Public Service Mobility and Transport.

The survey received 3,000 respondents, representative of the population of Belgium, with researchers collecting data on both the current use of mobility apps and future interest in them. The key findings were as follows:

• The younger the participant, the more likely the use of mobility apps. Route finders were the most commonly used application.
• Over 40% of smartphone users had no mobility apps.
• There is huge unexplored potential for MaaS in Belgium. 6 out of 10 respondents stated interest (majority higher employed, educated, male)
• 80% stated they would use MaaS for recreational trips, and 60% stated they would use MaaS for utilitarian trips.
• 4 of 10 respondents anticipate that MaaS usage will impact their travel behavior. This is closely linked to the current transport type.

MaaS Alliance’s Conclusions:

This first survey conducted on the Belgian population indicates that there is a strong interest in MaaS applications among all age groups. There remains a huge untapped potential for MaaS, shown by the discrepancy between the interest and the actual usage of MaaS applications.
Important to note is that a strong share of all participants considers to change their travel behavior thanks to MaaS, mainly in favour of public transport. This seems to imply that MaaS solutions will result into a modal shift.