Tag Archive: Riese & Mueller

  1. Laka and Riese & Müller partner up to offer insurance to RX Connect customers

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    • Insurance disruptor Laka partners with German bicycle manufacturer Riese & Müller.
    • Laka will now offer three insurance packages included in the Riese & Müller ConnectCare service to all RX Connect customers in Belgium, the Netherlands, and France.
    • The partnership enables customers to insure their bikes easily through the Riese & Müller My Bike platform and the RX Connect app.

    Laka (www.laka.co), the award-winning European Insurtech that offers a unique insurance model to cyclists and businesses, has started a new partnership with the German premium E-bike manufacturer, Riese & Müller, to provide cover for all existing and new RX Connect customers with ConnectCare subscription in France, Belgium, and the Netherlands.

    With this new partnership, Riese & Müller customers who buy an E-bike with an RX Chip and subscribe to ConnectCare now benefit from exclusive Laka bike insurance cover under the ConnectCare service. The new ConnectCare service comes in three options, Basic, Smart, and Comfort, and was launched this month. This shows the commitment from Laka and Riese & Müller to stamp out thieves and keep everyone riding protected.

    Known for developing fully suspended E-Bikes and cargo bikes, and the innovative RX technology, the partnership with Riese & Müller builds on Laka’s existing network of micro-mobility brands across Europe such as Gazelle, Brompton, and Decathlon.

    On the Riese & Müller partnership, Tobias Taupitz, Laka CEO said, “We are excited to welcome Riese & Müller to the Laka family and their RX Connect E-bike customers to the Laka Collective. We’re determined to provide them with a best-in-class experience and service. Together with Riese & Müller, we can help their customers fully enjoy their e-bike, knowing that Laka will swiftly get them back on the saddle if needed.”

    Joachim Teske, Product Manager Digital Services at Riese & Müller, said:
    “We are looking forward to expanding our ConnectCare Service to further European markets, connecting more customers to their bikes and giving them a greater sense of security and peace of mind. We’re sure that our E-Bike riders will benefit from Laka’s service and together with both our connectivity and recovery service we have created a holistic product.”

    To find out more visit: https://www.r-m.de/rx-services and https://group.laka.co/r-m

  2. Riese & Müller issues immediate recall and ride stop of Packster 70

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    On October 8th 2021, Riese & Müller issued an urgent recall of the Packster 70 model and have also advised an immediate ride stop for the sake of customer safety.

    The recall affects “all models that have been delivered since the start of delivery and up to and including October 06, 2021”, and production and delivery have been completely halted. The recall notice extends to all Packster 70 bikes, and is due to a technical problem with the cable steering, which has the potential to severely impact steering. The brand has confirmed that the Packster 60 and Packster 80 are not affected by this issue nor included in the recall.

    Markus Riese, founder and managing director of Riese & Müller stated, “We are aware that for many of our customers the Packster 70 determines their everyday mobility and is a substitute for a car, which will now be discontinued overnight. We regret this measure all the more. We ask however for understanding that we must act as responsible enterprise in such a way “.

    Riese & Müller will be contacting known owners with information and next steps relating to the recall, with the recall page explaining:

    “Owners who are already registered on the Riese & Müller My Bike service platform will be proactively informed. Non-registered customers are asked to register here or send an email to recall@r-m.de with frame number, address and phone number.

    Riese & Müller expressly apologizes to all dealers and customers for any inconvenience caused.”

    Source: https://www.r-m.de/en-au/enterprise/press/press-releases/recall-and-immediate-ride-stop-packster-70-model/

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