On October 8th 2021, Riese & Müller issued an urgent recall of the Packster 70 model and have also advised an immediate ride stop for the sake of customer safety.
The recall affects “all models that have been delivered since the start of delivery and up to and including October 06, 2021”, and production and delivery have been completely halted. The recall notice extends to all Packster 70 bikes, and is due to a technical problem with the cable steering, which has the potential to severely impact steering. The brand has confirmed that the Packster 60 and Packster 80 are not affected by this issue nor included in the recall.
Markus Riese, founder and managing director of Riese & Müller stated, “We are aware that for many of our customers the Packster 70 determines their everyday mobility and is a substitute for a car, which will now be discontinued overnight. We regret this measure all the more. We ask however for understanding that we must act as responsible enterprise in such a way “.
Riese & Müller will be contacting known owners with information and next steps relating to the recall, with the recall page explaining:
“Owners who are already registered on the Riese & Müller My Bike service platform will be proactively informed. Non-registered customers are asked to register here or send an email to email@example.com with frame number, address and phone number.
Riese & Müller expressly apologizes to all dealers and customers for any inconvenience caused.”