Urban Sharing to enhance micromobility fleet operations with new updates
Comments Off on Urban Sharing to enhance micromobility fleet operations with new updatesSource: Zag Daily
Urban Sharing, a leading micromobility management solutions provider, has unveiled significant advancements in its operational platform, Urban Crew, with the release of Versions 2.1 and 2.2. These updates aim to streamline fleet operations, enhance service-level agreement (SLA) compliance, and improve analytical capabilities for shared micromobility operators.
Effective fleet optimization is essential for shared micromobility operators, ensuring that vehicles are available where and when users need them. Proper management not only enhances profitability but also strengthens public trust in shared micromobility systems. Conversely, poor fleet coordination can result in disorganized vehicle distribution, leading to operational inefficiencies and negative perceptions among city stakeholders.
Urban Sharing has prioritized operational efficiency with the launch of Urban Crew 2.1, an enhanced version of its smart fleet management platform. Initially introduced as Urban Crew 2.0 in September 2024, the platform utilizes data-driven algorithms to automate and optimize tasks such as fleet rebalancing, battery swapping, and maintenance scheduling. To date, the platform has tracked nearly 50,000 micromobility assets, including vehicles and charging stations.
Key upgrades in Urban Crew 2.1
One of the most notable enhancements in Version 2.1 is the integration of SLAs into area-based compliance monitoring. Previously, the platform ensured compliance with SLAs at the asset level, such as maintaining a minimum station capacity. The latest update extends this capability by allowing operators to manage SLAs across designated service areas, providing more precise insights into operational performance.
Additionally, the updated platform introduces expanded battery and maintenance tracking, offering more granular data on fleet servicing. Urban Crew 2.1 also includes an advanced analytics dashboard that provides real-time and historical performance data on field teams. Operators can now assess efficiency not just by the number of battery swaps completed, but also by the overall impact on vehicle charge levels.
Advancements in Urban Crew 2.2
Building upon Version 2.1, Urban Crew 2.2 introduces customizable dashboards, allowing operators to tailor their data views to specific operational priorities. Whether monitoring overall system performance, zone-specific metrics, or SLA compliance, team members can configure their dashboards accordingly.
Another innovative feature in Version 2.2 is the ‘over 100% compliance’ capability, which enables operators to track SLA adherence beyond the minimum required levels. This function is particularly useful in situations where stations have overflow areas for additional vehicles. Furthermore, the update includes an SLA analytics heatmap, allowing operators to evaluate real-time and historical compliance trends across different areas.
Urban Crew 2.2 also introduces a major algorithmic redesign aimed at enhancing operational efficiency. The new system considers all relevant parameters—such as rebalancing needs, maintenance priorities, and battery levels—when determining optimal task execution. Rather than treating each asset independently, the updated algorithm holistically optimizes task assignments, ensuring greater efficiency in fleet operations.
Implications for the micromobility industry
According to Tom Nutley, Chief Revenue Officer at Urban Sharing, these updates address specific needs identified through customer feedback. The enhancements focus on operational dispatch improvements and advanced analytics, both of which are critical for improving service reliability and sustainability.
The refined platform also seeks to enhance the user experience for both operational teams and end-users. By centralizing communication within the platform and integrating task tracking, field teams can work more efficiently, ensuring that micromobility services remain reliable and accessible.
Ultimately, Urban Sharing’s advancements in fleet operations contribute to a more efficient and user-friendly micromobility ecosystem. By equipping operators with the tools necessary for effective fleet management, the company aims to promote broader adoption of sustainable transportation alternatives while fostering positive relationships between operators, users, and urban planners.
The full interview with Tom Nutley can be read on Zag Daily.
