LEVA-EU member Pivot Cycles is aiming to set a new benchmark for customer care and product support with the introduction of the Pivot Premier Lifetime Warranty and Courtesy Bearing Replacement Program.

These initiatives are designed to reflect Pivot’s commitment to delivering industry-leading performance and peace of mind for riders all over the world.  

Pivot Premier Lifetime Warranty 

Effective for bikes sold on or after January 1, 2024, the Pivot Premier Lifetime Warranty offers lifetime coverage on frames for the original owner. This warranty covers defects in materials and workmanship, providing long-term confidence in every ride. 

To qualify, bikes must be registered within 30 days of purchase or by April 1, 2025, whichever comes later. Bikes purchased and registered in 2024 are automatically enrolled for lifetime coverage. Bikes that are not registered will retain a 3-year frame warranty, but registration unlocks the full benefits of lifetime protection. 

Courtesy Bearing Replacement Program 

As part of Pivot Cycles’ dedication to durability and performance, they are offering lifetime replacement for frame linkage bearings. While Pivot’s precision-engineered bearings are designed to last, this program ensures riders are covered in the rare instance a replacement is needed. 

The Courtesy Bearing Replacement Program is not a warranty. Customers are responsible for labor costs associated with bearing replacement; however, resources and guides for DIY replacement are available in the Pivot Pro Garage. 

Bryan Mason, President of Pivot Cycles, said, “At Pivot Cycles, we’re proud to introduce the Pivot Premiere Lifetime Warranty. This program underscores our confidence in the exceptional quality of our bikes and our commitment to our riders. With lifetime coverage and courtesy bearing replacements, we’re ensuring that every Pivot rider can enjoy the ride of a lifetime with peace of mind, knowing we’re here to support them for the long haul.” 

How to Register: To ensure your bike is covered under the Pivot Premier Lifetime Warranty and eligible for the Courtesy Bearing Replacement Program, visit the Pivot Cycles website and complete the registration process:  

Lifetime Warranty Registration

Courtesy Bearing Replacement Form