Source: MAHLE SmartBikes

The LEVA-EU member has announced a new logistics process for accelerating warranty deliveries in Germany and Austria.

The new logistics initiative is being introduced to reduce delivery times for warranty replacement components, enabling dealers in Germany and Austria to receive batteries more quickly and improve service efficiency for riders.

Under the updated process, dealers will continue to request and manage warranty replacements as they have previously. The primary improvement is significantly shorter delivery times, whoch enables the downtime of riders to be minimized.

Initially, the accelerated logistics will cover both internal and external batteries for warranty replacements in the German and Austrian markets. Plans are already in place to expand the faster delivery process to additional system components, further strengthening after-sales support for dealers in the region.

The initiative reflects a broader commitment to enhancing service efficiency and ensuring timely support for customers across Europe.