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About the job

Job description

Title: Spare Parts Coordinator

Reports To: Head of After-Sales Europe
Location: Amsterdam, the Netherlands

Company Description

Segway-Ninebot is a global pioneer in high-tech electric mobility, dedicated to revolutionizing how people move. Our mission is to simplify the movement of people and goods, making life more convenient and captivating. Beyond leading innovation in micro-mobility, we are deeply engaged in service robotics and intelligent short-term transportation. With the headquarters stationed in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions. Segway-Ninebot Europe operates with branches in The Netherlands, Spain, France, and Germany.

General Description

As our Spare Parts Coordinator, you are part of the After Sales Team of Segway-Ninebot and you will report to the Head of After-Sales Europe. We are looking for a coordinator to ensure an effective supply and distribution process of our spare parts division. In this role you will work very closely with all our European sales offices, logistics department, headquarter and factories located in China in fulfilling the spare parts needs.

Key Responsibilities

Kick Scooter Spare Parts Management (Europe, CE Channel)

• Monitor and evaluate the performance of third-party partners regarding spare parts planning, usage, delivery efficiency, and service quality towards repair center.
• Ensure spare parts availability aligns with repair and maintenance schedules in each repair centers in Europe.

E-moped Spare Parts

• Manage the end-to-end process of spare parts for e-moped, including planning, procurement, and delivery.
• Oversee the operations of self-managed warehouses, ensuring accurate inventory, timely dispatch, and cost-effective storage.
• Collaborate with internal teams to forecast demand and optimize spare parts supply chain.

Performance Monitoring & Reporting

• Track key KPIs for both third-party and self-managed spare parts operations.
• Identify potential issues in spare parts supply or logistics and implement corrective actions.
• Prepare regular reports for management on spare parts availability, partner performance, and warehouse efficiency.

Process Optimization

• Continuously improve spare parts management processes to enhance service levels, reduce downtime, and optimize inventory levels.
• Support cross-functional initiatives for product support, after-sales service, and customer satisfaction improvement.

Qualifications and Skills

• MBO/Bachelor degree, preferably major in supply chain or statistics, mathematics, computing science and other related majors;
• More than 3 years of experience in product delivery, 3C product after-sales spare parts and OEM factory delivery experience is preferred;
• Technical acumen is required
• Proficient in using Excel, Word, PPT, VISO and other office software, SAP, ERP, CRM and other related operation experience is preferred;
• Fluent in Chinese, English, both verbal and written. Dutch is an advantage;
• Strong knowledge of spare parts management and supply chain processes;
• Experience in managing third-party partners and performance metrics;
• Familiarity with repair center and dealer service especially parts business and also warehouse operations and inventory management systems;
• Experience in electric scooters, e-bikes, or emoped is a plus;
• Excellent communication, coordination, and analytical skills;
• Knowledge of administrative procedures and logistics processes;
• Proactive attitude and taking initiative and responsibility;
• Problem analysis and problem-solving and go-getter mentality;
• High attention to detail and accuracy