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About the job

POSITION DESCRIPTION

Title: Sales Administrator

Location: Amsterdam, the Netherlands

Company Description

Segway-Ninebot is a global pioneer in high-tech electric mobility, dedicated to revolutionizing how people move. Our mission is to simplify the movement of people and goods, making life more convenient and captivating. Beyond leading innovation in micro-mobility, we are deeply engaged in service robotics and intelligent short-term transportation. With the headquarters stationed in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions. Segway-Ninebot Europe operates with branches in The Netherlands, Spain, France, and Germany.

General Description

This key sales office position provides the crucial day-to-day support towards the external distributors and the Distribution Sales Team in all aspects related to the sales administration required in reaching the company’s commercial objectives.

Key Responsibilities

• Order management, from order intake to internal follow-up when deemed necessary regarding invoicing and fulfilment with other departments, ensuring that all orders are processed in a complete, timely and accurate basis.
• Ensure pricing accuracy in all transactions, working with the Finance Department to resolving all pricing discrepancies.
• Day-to-day interface directly towards distributors in EU-Africa region to ensure flawless execution and tracking of their orders
• Ensure all customer complaints and issues reach a successful and appropriate conclusion, escalating matters where necessary.
• Answers sales queries including phone and email communications across all departments.
• Support the Distribution Sales Team with administrative tasks.
• Update and maintain Excel data analysis
• Achieve sales operational objectives: Resolving problems; identifying trends; determine sales system improvements; assist to implement changes
• Participates in internal sales meetings, and any other events as appropriate (e.g., exhibitions during weekends)

Qualifications and Skills

• A degree (MBO+) from a college/university in Business or related field required
• > 1 year Sales office experience required
• Strong Excel skills required
• Knowledge of ERP systems is a big plus
• Very strong attention to detail and accuracy
• Excellent written and verbal communication skills in English
• Must have strong interpersonal skills and an ability to work in a team environment.
• This position will require individuals who are pro-active and possess very good organization, planning, coordination and problem solving skills.