Why We’re Rad (about us): Rad Power Bikes is a leading consumer direct ebike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists. Madly growing and located in Ballard, we are seeking a full-time Retail Manager to join our team. If you enjoy working in a collaborative environment and are looking to be a part of a dynamic team, this might be the role for you! Our Retail Manager will be responsible for overseeing our Flagship Retail store in Ballard, including our awesome team of highly trained Retail Specialists and Supervisors. As our primary physical presence, our Flagship Retail store is an incredibly dynamic environment that is constantly evolving as we grow. We are seeking a tenacious, goal-oriented, and organized team leader who is not afraid to jump in and get their hands dirty. Come help Rad Power Bikes get people riding! Hours of operation are Mon-Sun 8am-7pm. Weekend availability will be required.
Why You’re Rad (about you):
10+ years of experience working in a technical retail or showroom role and
5+ years of experience working as a Retail Supervisor in a high-paced retail environment; ability to read a P&L and forecast staffing needs
2+ years of experience organizing a retail showroom to optimize product display and customer experience
Experience working to ensure the store and employees are living by the company’s mission, vision, and values
Experience working cross functionally with top-level department heads
Confident explaining complex topics and policies to a variety of people
Degree in Operations or Business Admin or equivalent work experience
Experience working with Shopify POS systems
Eager to learn, and can assimilate & retain information quickly
Comfortable handling multiple priorities throughout the day in a dynamic/active environment
Strong judge of character, and a high standard for professionalism
You get bonus points for:
Working knowledge of bikes and how they function (particularly ebikes) & up-to-date understanding of local ebike regulations
Experience working with Shopify, Zendesk, and/or Shipstation a plus
Had you been with us last month, the top 5 things you would have impacted are:
Managing and making schedules for a team of highly trained Retail Specialists to ensure that all customer needs are met and addressed as aligned with Rad’s core values.
Supporting accurate inventory control through management of our shipping team and coordination with our Operations Department
Contributing to initiatives with other local businesses, such as holiday food and toy drives and community events
Maintaining a fun, safe, and professional environment for teaching current and potential customers about ebikes and ensuring the full team is up to date with all internal policies, procedures, and core values
Working cross functionally with other departments on various wide reaching internal projects
Additional duties & overtime as required
Sounding good? Read on to understand what matters most to us:
At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are:
Responsible to our environment, community and team
Accountable, we take ownership, bias to action, seek and provide feedback
Diverse, inclusive of experiences, backgrounds and skills, we value every voice
Innovators, we challenge ourselves and the status quo, we are original
Customer driven, completely, we do the right thing for our riders
Approachable, kind, we collaborate and are always willing to help
Learners, we grow our skills, we are humble and seek to improve
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or [email protected].
Recruitment Agencies: although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly.
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