German-speaking Customer Support and Administrator Vässla – Stockholm (SE)

Vässla is the Swedish word for weasel. A silent, smooth and freaking fierce piece of species. The weasel doesn’t fear animals 10x it’s size. Just like Vässla 💪 We invent new vehicles and tech for the urban masses.

We are a part of the evolving micromobility movement that will change the world. We are the leading micromobility DTC brand in the Nordics area. We save loads of people loads of time by making commuting and short distance awesome and effective. The macro trends are crystal clear. Cities grow. Traffic congestion is escalating. The planet suffer. Humanity need to switch from four heavy wheels to two light wheels. Let’s make commuting great again. 

Do you agree by heart? Are you also super caring and love to talk to customers. We are looking for a Customer Success Representative DACH on part-time that can elevate our customer experience. The tasks for the Customer Success Representative are:

  • Answer our dear customers by email, chat, and phone.
  • Transform regular customers to brand advocates.
  • Set up templates, knowledge bases, and tools to enhance the customer experience.

We believe you need to be the following:

  • Native German-speaker with fluent English (Spanish, or Swedish on a native level is considered a big plus.)
  • Caring, calm and patient personality. 
  • Experienced in Zendesk, Intercom, Klarna, Fortnox, Shopify is great. 
  • Tech-keen personality 
  • Have superior social skills 
  • Experience from (micro-)mobility industry is a hugh plus

On top of all this, you need to be a humble and fun person. You need to sign on all the below core principles:

1. Champion the mission
We’re on a mission. The traffic congestion thing is messed up. People are commuting away their lives and kill the planet at the same time. This need to stop. It’s our mission to make short distance travel sweet.

2. Low effort – high impact
Do only stuff that takes little effort to do but will have great impact to many. Everything else must wait. Doing something unimportant well does not make it important. Also a task requiring lot of time does not make it important.

3. Embrace change
One thing is for sure. We will change our mind tons of times. It can be anything. So you need to appreciate and coop with all types of change. We must and should change small things but also really heavy strategic stuff.

4. Always be scrappy
Vässla will grow up and become loads of people. It’s really easy to lose respect for money and the importance of being creative. Always strive to be scrappy. Always try to find a way to make huge projects small. Expensive activities cheap. Hard things simple. There is always a way.

5. Non douche bag policy
It’s simple. No matter how much money or fame that is at stake, we will never do business, cooperate or have anything to do with douche bags. If you sense one, just cut him/her loose immediately. Period.
Our HQ is on Södermalm in Stockholm. We are good people.

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