Source: ABC News

A University of Canberra observational study found that almost two-thirds of people using shared e-scooters in Canberra are riding illegally. Researchers are urging the Australian Capital Territory (ACT) government to address the problem before considering adding another provider to the market.

Other rule violations included riding with extra passengers (3%), speeding (7%), and using mobile phones while riding. The researchers noted a widespread lack of awareness about e-scooter laws and a perception that enforcement would be unlikely, increasing risky behaviours. From January–May 2025, ACT Police issued only nine infringement notices and two cautions for helmet offences. No penalties were recorded for phone use or multiple riders. Riders reported that the small number of fines hasn’t significantly influenced their behaviour.

Impact on permit licensing

The ACT government is reopening licenses in June, potentially allowing two operators and introducing e-bikes. However, the helmet non-compliance and other law breaches are affecting the licensing process, and authorities say these safety concerns must be addressed before issuing permits to new operators. As a notable example, former shared e-scooter operator Beam Mobility lost its licence after breaching permit terms by manipulating its fleet size, highlighting the consequences of non-compliance for companies.

What’s next?

Researchers recommend mandatory helmet enforcement, including collaboration between operators and the government, possibly with late-night checks. Public education on laws, and improved infrastructure such as safer footpaths, are also prioritized in their recommendations. The ACT government acknowledges the need for change, but notes e-scooter commuting peaks are during early evening rather than late at night.

Breaking the law – whether riders failing to wear helmets, or companies breaching permit terms – directly threatens operators’ chances of securing permits. Until compliance issues are addressed, expansion plans and new licences (including for e-bikes) may be delayed or restricted.