Inside Sales /Customer Service Representative SUPER73 – Duivendrecht (NL)
Born from the desire to inspire and create adventure and community, SUPER73 is an American lifestyle adventure brand fusing motorcycle heritage and youth culture.
Our team is composed of multi-talented individuals diverse in backgrounds, experience, and interests. The Super73 team is growing and expanding to new fronts. We offer an exceptional work environment committed to the growth of employees and the growth of our company. If you feel like you have the ability to support our team with your enthusiasm, talent, and innovation then please consider this opportunity to join our growing team.
About The Role
SUPER73 is currently looking for an energetic insidesales/customer service representative to support our growing sales initiative. This candidate will optimize the customer experience by providing an in-depth education session to all potential new as well as existing clients over the phone and through email. The sales representative works cross-functionally with Sales and Customer Service to strengthen client loyalty, referrals, and retention. We’re set for continued explosive growth, and we’re looking for someone that can exhibit poise and calm amidst the storm.
A multilingual customer service guru with exceptional leadership qualities and natural relationship building ability. You have a demonstrated experience growing relationships and a solid understanding of the internal and external nuances to achieve success. You are constantly able to motivate yourself and continually grow business and generate success.
Initiates new relationships with clients ensuring they are informed about Super73, why we exist, and what the brand stands for.
Provide a fun and energetic conversation in welcoming new and existing customers.
Maintains a professional appearance and is comfortable conducting video calls via Zoom.
Responsible for scheduling demo rides and bike servicing needs.
Acts as front lines for internal Customer Service and Tech Reps.
Participates in team meetings by adding value to conversations and proactively providing recommendations for improvement.
Acts as a team player by assisting and collaborating with other CSR’s.
Attendance and on-time reporting.
Maintains compliance with company policies, practices and procedures.
Participates in proactive efforts to achieve individual and company goals.
Required to attend and support company events, as needed.
Handles changing deadlines and priorities.
Reviews work for accuracy, completeness and proper authority.
Other duties as assigned
We are looking for somebody with the following qualifications
A multilingual master, ideally a native speaker in German and fluent in French and/or Spanish. A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers.
Strong work ethic and willingness to do what is needed to get the job done.
Ability to work in a fast-paced environment while still being able to prioritize projects and manage his or her own time.
Strong computer skills including Excel and reporting capabilities.
Minimum two years experience in sales support and customer service.
Background in action sports, traditional sports, or fashion industry strongly preferred.
Some knowledge of bicycles is preferred but not necessary.
Culture, Comp, and Benefits
We are a group of adventurers, creators, builders, thinkers, innovators, dreamers, and most importantly, doers who believe that the whole of our efforts far outweigh the sum of our parts.
This is not for the faint of heart. We work hard, we move fast, and we are on a mission. For us, this is not a job, this is an opportunity to fuse passion with career and compete in a new emerging global industry.
If you believe that you can contribute to our team, we’d love to talk to you.
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